YES, we have excellent consultants for projects with:

• VMware
• Oracle
• Lumension / Patchlink
• Amazon Services - S3 and EC2
• Joomla
• VoIP
• IT Architecture
• IT Infrastructure
• IT Security

Please contact us to discuss your project.

FIRST: Please ensure that you have a valid membership (Sign up for 360SmartIT™ is FREE).

Second: Submit a support request and get a support ticket

Currently there are 3 ways to submit a support request and receive a support ticket:

1. Send an email to our Support System (email address will be provided after sign up)
2. On our website, click the blue Support button on the left side of the screen
3. Call us at 408-538-5367

Please ensure that you have a valid membership.

Currently there are 3 ways to submit a support ticket:

1. Send an email to our Support System (email address will be provided after sign up)
2. On our website, click the blue Support button on the left side of the screen
3. Call us at 408-538-5367

Please provide as many details as possible about your project:

1. Is this project a new project, or finishing existing work, or fixing work that did not complete, or re-do of a previous work?
2. Is the work creation of a new system, work on an existing system, installation of software or hardware, a migration, an architecture, etc.?
3. Are there any special requirements? If yes, what are they?
4. Is the project planned or unplanned?
5. Is the work urgent or not?
6. When do you intend to get started?
7. When does the project need to be completed?
8. Can the work be performed remotely or does it require on-site services?
9. If the work is on-site, is it in a safe environment or are there any dangers involved?
10. Can all work be performed during regular business hours, or does it require night, weekend or holiday hours?
11. Do you have a budget established for this project? If yes, what range?

Please include any other details you would like to provide, attach and supplementary documentation to your communication.

If you are an existing customer, then please send an email to our Support System and you receive a ticket# for all future communications regarding this quote.

If you new to AUCCESS™ then we encourage you to Sign Up then then to send an email to our Support System. If you would like to get your quote before signing up then please fill in the Contact Form and provide as many details as possible. Ensure that your email address is valid so that we can contact you.

Login with your Username and Password. You will then see an additional menu option MY ACCOUNT where you can find your membership information.

Supported Hardware

The following is a list of Hardware we are currently supporting:

• PCs
• Laptops
• iPhone
• iPad
• Servers (HP, Dell and Supermicro)
• Printers
• Scanners
• Monitors
• WiFi
• Network Switches
• Firewalls
• VoIP Phones
• Web-Cams
• UPS

If you use hardware not listed here, then please let us know and we may be able to provide support.

Supported Operating Systems

The following is a list of Operating Systems we are currently supporting:

• Microsoft Windows 2000
• Microsoft Windows XP
• Microsoft Windows Vista
• Microsoft Windows 7
• Microsoft Windows Server 2003
• Microsoft Windows Server 2008
• Microsoft Windows Server 2008 R2
• Mac OS X 10.5 and 10.6
• VMware VI3
• VMware Vsphere 4
• Oracle Enterprise Linux
• Sun Solaris
• HP-UX
• IBM AIX
• CentOS
• Novell SUSE Linux
• RedHat Enterprise Linux

Supported Manufacturers

The following list shows some of the manufacturers we are currently supporting:

• Microsoft
• Apple
• HP
• Dell
• IBM
• Cisco
• Linksys
• VMware
• Oracle
• Adobe
• Intuit
• Lumension
• TrendMicro
• Symantec
• McAfee
• Google
• Amazon Services
• Xerox
• Logitech
• Adaptec
• RocketRaid
• Iomega
• Netgear

If you use products or services from a different manufacturer, then please let us know and we may be able to add support for them.

Supported Technologies

The following is a list of Systems and Online-Services we are currently supporting:

• Microsoft Exchange 2003 and 2007, both hosted and your own server
• Microsoft Office 2003, 2007, Office for Mac 2008
• Most Microsoft Windows based applications
• Most Apple Mac OS-X based applications
• Apple iWork
• Google GMail
• Yahoo Mail
• Apple MobileMe
• Any POP or IMAP e-mail system
• All GoDaddy products and services
• Joomla based Websites
• Wordpress based Websites
• MySQL
• Microsoft SQL Server 2000, 2005 and 2008
• Online backup services Carbonite and Mozy
• REA Real Estate Assistant
• Ringcentral VoIP
• Callcentric VoIP
• M5 VoIP

If you use any technologies not listed here, then please let us know and we may be able to add support for them.

If you subscribe to the 360SmartIT™ service without customization and do not have any service requests then you have to pay NOTHING.

You will only be billed for any services you use during a given month.

If you have recurring work every month or every week then you can reserve service time on a regular basis at good discounts.